Technical Services
In Vitro Technical Support is designed to service and provide technical support for the products that are sold by In Vitro Technologies. We believe we are the service company, you need, that is capable of installing, maintaining and repairing the equipment that we sell.
A Service Company
In Vitro Technologies Technical Support is a dedicated team of engineers providing technical support and service for the product range supplied by In Vitro Technologies.
IVT TS Provides:
- Excellence in service, repair and customer education
- Fast response to customer enquiries
- Preventative and Comprehensive Maintenance service options
- Flexibility to meet your workflow
- National coverage
Service locations
The Technical Service department is located in Auckland with an additional network of service engineers throughout the country trained to support our product range. Our service engineers have the expertise to evaluate and ensure the performance of your equipment with the backing of our experience national service team and suppliers.
The In Vitro Technologies Technical Service Department is resourced to provide technical and product support to the highest standard. As the distributor of our products, we are the only facility endorsed by our suppliers to repair and restore your equipment to meet performance criteria and pass all acceptance/validation requirements to AS/NZS 4187:2014
Providing knowledge
In Vitro Technologies offers comprehensive end user training ensuring customers are certified to safely and productively operate their equipment.
Technical Service can be contacted on 0800 468 487 or e-mail at infonz@invitro.co.nz
Our certification
In Vitro Technologies is ISO9001 certified and is a registered EMC supplier with the Australian Communications and Media Authority (supplier number: N10054), permitting us to 'compliance label' equipment that we supply. We stock an extensive range of spare parts to ensure that repairs are completed as quickly and efficiently as possible and are committed to providing complete service support from the time of installation to the time equipment needs updating. We offer comprehensive preventative maintenance contracts or simple and quick pre-warranty expiration inspections.
