I am writing to advise you that In Vitro Technologies will be upgrading our current Enterprise Resource Planner (ERP) to Microsoft Dynamics for our end-to-end business processes. This is a necessary step in our business strategic plan, which will see us significantly increasing our value to our Customers in the years ahead.
The rollout of Microsoft Dynamics will begin on Friday, 30th November, and by Tuesday 4th December we will be operating fully on the new system. There will be an unavoidable interruption to our processes; however, we will aim at keeping this to a minimum and we will certainly still be able to action any urgent orders.
The new system has been tested thoroughly and the rollout has been planned in detail. However, issues can still arise, so we will have staff available to answer any questions and to deal with any complications. Please contact us on 0800 468 487 email us at email@example.com or you can contact your company representative.
As we will not be able to process orders from 30th November – 3rd December (four days including the weekend), we ask that you consider bringing forward any orders so that they can be filled during the preceding weeks. This will minimise any inconvenience.
Please note, our Service Department will continue their service operations as per normal during this period and you may contact the service centre on 0800 488 778 or email us on firstname.lastname@example.org for all engineering service related matters.
Below is some information that may be relevant to you and please share this with your team as you deem appropriate.
I take this opportunity to thank you for allowing us to be a part of your operations, we value your partnership and please bear with us as we work through this exciting rollout.
In Vitro Technologies